Is Composite Decking suitable for pets?
Yes. Our decking is installed using our hidden clip system so your pets’ paws will be safe from nails or exposed screwheads.
How can I get samples of composite decking?
For samples fill in our online request form here.
Please note: Unfortunately, we cannot process sample pack requests over the phone.
How long will my decking delivery take?
Our normal delivery time is between 2-5 working days. This is dependent on stock and will be confirmed when you place your order.
How do I clean my composite deck?
Start by using an outdoor brush to remove any surface debris (leaves, soil, etc.) next, using either a composite decking cleaner or hot soapy water, apply the mixture to your deck and use a hard bristle brush to scrub the surface of your decking to remove any dirt and grime.
Repeat until your deck is clean.
Finish off by rinsing the decking boards with clean water to ensure all dirt and cleaning fluids have been removed, then leave to dry naturally.
Make sure no cleaning product is left on the boards.
Is your composite decking easy to install?
Our composite decking uses a simple hidden-clip system which can be fitted to either a new or an existing subframe.
Our easy to follow instructions can be found in our brochure, which is available in PDF format via request to firstname.lastname@example.org.
Do I need your composite joists?
This depends on your project:
Our WPC Joists are designed to be fitted directly to a flat, solid surface (such as a concrete base, balcony or paving-slabbed area etc.)
Our composite joists provide a high level of moisture resistance, which makes them ideal for decking projects in which the substructure will be exposed to standing water.
Our WPC joists must be supported along their full length when installed.
This means any decking projects that require the deck boards to be raised higher than 30mm from the ground would not be suitable for our composite joists and would need to use either our Eco Lumber or traditional wood for the subframe.
If you require any further questions please give us a call on 0800 410 1676.
Caring for your decking
Please note that our Classic/Excel range are both uncapped decking boards;
This means they are the made from the same composite material throughout and do not have the same plastic protective coating as the premium/supreme range.
These boards are made from recycled wood materials and as a result, contain natural wood oils (called tannins).
In uncapped decking products, the boards may have some residual tannins left in them which can leach out during the first few times that the boards become wet.
This is a natural process for all composite products.
These leaching tannins may look like water stains after the boards have dried but will disappear over time as they are gradually washed out by the rain and humidity.
This process can take around 8-10 weeks; but can be quickened by washing and drying your boards several times.
As with any natural wood product there can be some colour variation between boards, this can be more noticeable between different batches of boards.
There will be some initial lightening of the boards as they weather over time (this will usually occur over the first 16 weeks and will be more noticeable on the dark coloured decking boards.
Please note; excessively Cleaned or sanded areas may lighten/discolour.
How do I clean my boards?
After removing any debris with a hard-bristled brush, our boards can be washed with soapy water and a soft bristled brush.
Alternatively, you can use a Jet washer (recommended max. 1500psi pressure).
We recommend using a fan tip nozzle and for the nozzle to be kept at least 6 inches away from the surface of your boards when cleaning.
Leave your deck to dry naturally.
Many stains can be cleaned with soap and warm water by Soaking and scrubbing the affected area.
We recommend doing this as soon as the stain occurs to ensure best results.
For more stubborn stains we recommend using a composite decking cleaning product; however, we do not currently have a ‘recommended’ brand.
In the case of very stubborn stains you may wish to sand down the affected area.
Please note; Do not sand any premium or supreme products.
If you decide to sand an area, we recommend using coarse sandpaper (60-80 grit) and sanding lightly in the direction of the grain of the product.
Please note: Sanding is not advised on the printed woodgrain side of the Classic decking boards as this may remove the grain effect.
Scrapes & Scratches
We advise extra care to be taken when moving objects over your composite decking due to the coating on the outside of the boards that is more prone to scratching than wooden decking; for this reason, we recommend using protective feet pads on outdoor furniture/planting pots.
Scratches can be more noticeable on darker colour decking boards.
Surface scratches should fade after weathering however, this is dependent on how severe the scratches are and excessive damage may require treatment with a composite decking strainer.