Delivery & Returns Policy

Delivery Policy

Our standard delivery time to mainland UK is 2 to 7 working days, delivery hours are any time between the hours of 8am and 8pm. Generally, we are able to provide a more accurate delivery time slot on the date of delivery, but this dependent on us being able to contact the delivery driver, and is at the delivery driver’s discretion. Where delivery times are given, we accept no liability for incorrect information or changes made to delivery times/routes that may affect your delivery time. Alternative delivery requests such as AM/PM deliveries, next day deliveries etc. can be arranged if possible but may incur addition costs.

All Deliveries are a door to door service and are delivered to the nearest curb side of your property; generally, deliver drivers are able to unload products, however: It is the customer’s sole responsibility to ensure that there is adequate assistance on site to assist in unloading products onto their property. We accept no liabilities or costs associated with instances where the customer has not organized appropriate assistance to unload their products. If you are ordering on behalf of someone else, it is your responsibility to ensure they are made aware of this fact.
Delivery drivers are not insured to enter your premises. Drivers are often happy to take items on to your property upon request but this is at their discretion and cannot be guaranteed by ourselves. This is the case especially if you live in a block of flats or offices, the carriers will only deliver to the ground floor entrance. Should permission be granted for the driver to enter your property, we will not be held liable for any damage made to the goods or the property itself.

RESTRICTIVE DELIVERY ROUTES

Due to the size of some delivery vehicles we must be informed of any restrictions regarding access to the delivery address. This includes (but is not limited to); steps, any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivery vehicle to gain access to the point of delivery.
We will not accept any liability in regards to missed deliveries based on us not having been informed of this information.

DELAYS
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. ‘Composite Decks For Less’ will not accept any claim for compensation due to delayed delivery, which is handled by a third-party carrier and is out of our control. We cannot accept any liability for economic loss associated with delayed deliveries such as, but not limited to; contractor booking employment holiday, event delay etc. We strongly advise that you arrange your delivery at least 3 working days before any installation is planned
or any tradesman is booked. We will not accept any liability for time or economic loss as a result of any delay or failure to deliver the products within the estimated timescales.

INCORRECT DELIVERY DETAILS
If the customer has specified an incorrect address or postcode during checkout, re-delivery costs will be the responsibility of the customer. If the order must be forwarded to a new address, a charge for re-delivery will apply and we also reserve the right to deduct any such charge from any refund given should the order be subsequently cancelled.

ADDITIONAL DELIVERY INSTRUCTIONS
Specific instructions passed directly to the 3rd party carrier are treated as a non-guaranteed requests and are carried out at the carrier’s own discretion.

REFUSAL OF DELIVERY
If the delivery of goods is refused for any reason other than that the product has been damaged in transit or the incorrect goods have been supplied, the customer will liable for all delivery and return courier costs.

DAMAGES IN TRANSIT
Although unlikely, damages can occur in transit, we would ask all customers to check their order in full prior to accepting their goods. If your order is found to be incorrect on delivery or inspection, we will arrange for a replacement item or refund for any incorrect items at no additional cost to you. We cannot be held liable for additional costs or inconveniences incurred based on orders having not been checked during delivery.
If the order you received has any damaged products on the exterior packaging you must make the driver aware of any damages when signing to accept delivery. Any damage(s) must be reported to Composite decks for less within a reasonable time frame (e.g. 24-48 hours of signing). If someone else is signing on your behalf they must be made aware of the above.

COLLECTIONS
All products can be collected from our warehouse in Daybrook (Nottingham). Please note that during busy periods you may experience a wait while our yard staff serve other customers or are loading/unloading other vehicles.

RETURNS

The company operates a 30-day return policy in line with the Consumer Rights Act of 2015. If you wish to return goods, you must notify the company within 14 days of receipt of the goods. This must be done in writing by email to Info@compositedecksforless.co.uk

The company will not arrange collections for non-faulty goods being returned, it is the buyer’s responsibility to return goods to the company’s premises at Sherbrook Business Centre, Nottingham, NG5 6AT. The customer will be liable for return costs and any goods that are returned must be within 14 days of the company’s agreement to accept the returns.

Once the goods are received at our premises the company will inspect the goods. Subject to the goods arriving at our premises in a re-sellable condition we will issue a refund. We reserve the right to withhold any refund in the case of the goods being returned to us in less than a re-sellable condition.

All refunds will be processed using the same method used when payment was made and will be issued within 7 days of the company’s receipt of the items.

All non-faulty goods returned will be subject to a 15% re-stocking charge.